Brook Furniture Rental Wins Two Gold Awards!
National Corporate Housing Annual Conference – March 8th, 2017
Brook Furniture Rental is pleased to announce that we have received two gold awards at the recent National Housing Annual Conference.
The first gold award was for our results as a Rental Supplier, and the second gold award was for our results as a Housewares Supplier. The awards are based on National Corporate Housing employee surveys, their customer services survey results, and business size and growth within the industry.
Area Vice Presidents Mike Scrabis (West), Brad Hahn (South), and Steve Callen (East) were on hand to receive the awards on behalf of Brook Furniture Rental.
During the conference, National Corporate Housings managers stepped forth to compliment Brook’s efforts in providing superior quality, responsive service and flawless execution to their clients.
Brook Furniture Rental would like to thank National Corporate Housing for this important recognition and the opportunity to work with such an amazing institution!
Robert Crawford Wins Chicagoland Chamber PAC Advocacy Champion Award
February 24, 2017 – Hyatt Regency Chicago
We are pleased to announce that Robert Crawford, founder of Brook Furniture Rental has received the Chicagoland Chamber PAC Advocacy Champion Award for outstanding leadership in promoting the spirit of entrepreneurship in the Chicago area. The Chicagoland Chamber PAC Advocacy Champion Award is given annually to an outstanding advocate for the Chicagoland business community.
A true entrepreneur, Mr. Crawford started Brook Furniture Rental with a small loan and grew it into a national company with over 500 employees. He has advocated on behalf of entrepreneurs just like himself, and is dedicated to the advancement of ensuring that all businesses can thrive and succeed.
Mr. Crawford was the past chairman of the board for the Chicagoland Chamber of Commerce and past chairman of the International Furniture Rental Association.
On receiving the award, Mr. Crawford said, ” I am honored to receive this award, but this award is really for all of you entrepreneurs in this room who continue to support growth for small business owners in our wonderful city.”
About the Chamber:
The Chamber represents more than 1,000 companies from all major industries, half of which do business internationally. With more than 150 events each year, the Chamber is Chicagoland’s most influential business organization.
And the Trophy Goes To…. All the Winners of the Best Dressed Campaign!
During the month of August, Brook launched the first annual Best Dressed Campaign and opened it up for our customers to vote on their favorite models.
Thirty-seven properties were chosen based on their market location, use of Brook furniture in their design style and availability of high-resolution photography for print use. Out of the thirty-seven, the top fifteen models with the most votes were selected for the Brook calendar to be released in October.
Each winner will receive a Best Dressed Trophy in honor of their achievement delivered by the Brook representatives of the communities.
Congratulations to all our customers who will be showcased in the upcoming months!
Brook Furniture Rental – Annual Managers Meeting in Chicago!
A desire and passion for extreme service brought Brook’s regional and national sales and distribution leadership together from around the country. The meeting focused on customer satisfaction, improving the business, and building a great future. Stay tuned for more future improvements embedded in the Brook “Extreme Service” cornerstone. #brookfurniturerental #extremeservice
Proudly wearing the Brook Jersey!
Annual Managers Meeting Picnic. #betterwithbrook
Brook Sponsors Greystar Charity Golf Event!
Greystar Charity Golf event last week! Happy to sponsor an event for such a great cause and spend a day with the fantastic Greystar Southern California team! #greystarcharitygolfevent #brookfurniturerental #charityevent #ptsdfoundation – http://ptsdusa.org/
New Night Stands for Houston Fire station 31!
Brook Cares about those in need. We delivered new night stands to Houston Fire station 31 today to satisfy a need in the community. The firemen had been using some of the same furniture in the station for over 20 years until we showed up today with a little surprise. #bfrhouston #brookfurniturerental #brookcares #givingback #charitygiving #brookfurniturehouston
Brook Furniture Rental – 35 Years of Service
Our Customers Say it Best!
Shoutout to Brook Furniture Rental! This amazing partner of ours will be at the expo! Who knew so much work went into making a movie? Even the furniture in the movie is planned to the last detail and rented from amazing companies like #BrookFurnitureRental. http://cinemasouthexpo.com/
“Thank you for all you have done to support our endeavors! You and your team have been spot on in knowing our renter! You always ask us leading questions and make thoughtful recommendations. Each unit we have worked on has been unique and creative. Our clients notice the attention to detail and EVEN they will use your services to help make their units special. You are timely, transparent in your service and contracts, and overall you are looked on as an asset in our building. From planning to execution and fine tuning – you pay attention and are respectful in every way– thank you for ALL your effort and continued support.” Randy Fifield
“Brook Furniture Rental exceeded our expectations and then some, as Realtors it is so essential that our listings are “showing ready” and with Brook’s furniture our listing SHINES and stands apart from the competition. The quality of the furniture was A+ and the process was seamless they are a first class service and we would use them again and again! Thanks Brook!!”
“We had a devastating house fire on Christmas day. We were fortunate to be well insured with a company who immediately referred us to the very best experts in every category to help us recover from our loss (This list includes cleanup crews, dry cleaners to remove smoke damage from our draperies, clothes, art restoration experts, furniture repair, etc.). Brook Furniture Rental was recommended to us as the best company in the business to furnish our temporary home. Once again, our insurance company provided us with a company that was tops in their field. As you might imagine, at the time we were devastated by our loss and preoccupied with the rebuilding process. Brook handled all the finer details and recommended packages that would provide everything we would need for this time, from sheets and towels, to couches, furniture, adequate lighting, and televisions and DVD players. Their expert installation crews installed the new quarters quickly and easily. When we decided we needed a few extras, or had over-ordered too much furniture in a room, they corrected our order swiftly and without explanation. Brook Furniture Rental made what would have been a painful process into one less thing we had to worry about. I would recommended them to anyone.”
“Brook Furniture did an amazing job with furnishing our new office space! I would like to personally recommend them to all of our prospects here at our new community! The staff is very courteous, and assisted us in choosing the perfect furniture for our space!” “Thank you Brook Furniture Rental!! You have been a dream to work with. I will pass your name on to others. ”
“As a home stager in the Metro DC area, I rent furniture from Brook Furniture 10-12 times a year. I have used other rental companies in the past and was not as impressed with their product, service or selections. The representative in the Fairfax showroom, is amazing to work with. She has caught errors and omissions on my part, quickly resolves any questions or issues that arise and is always friendly! The warehouse staff, delivery people and the supervisor Walter are all fantastic. My clients and I are always pleased with the process and the look of the rentals. Also love that they keep some basic pieces that work and change it up and add new pieces to keep it fresh!”
“Excellent service…great furniture. I called on a Wednesday and had all my furniture delivered that Friday! All the pieces were high quality in great condition and the people I talked to on the phone were really friendly and helpful! A great experience all around!”
“I happy to write this review for Brook Furniture Rental because they took an impossible situation and made it possible. We needed rental furniture and I only had two days to make it happen. Paula, my online concierge, was so helpful. I had very specific needs and sizes that would fit in the narrow doorway. Paula took the time to search the inventory, stay on the phone with me as I looked at the pictures online. She even searched for items that weren’t showing available on the website and emailed me pictures. She really went above and beyond my expectations. I began my search on Wednesday and we have the furniture delivered Friday! I had no idea renting QUALITY furniture and accessories could be so easy – but I was very lucky to find Brook Rental Furniture. The delivery team was professional, being so careful not to dirty the white carpet. They patiently moved the furniture around until it was just right. Pricing is very competitive and but the ease of the rental process was priceless. thank you very much Paula for making an impossible situation possible.”
“I am very happy with the furniture quality and customer service I received from Brook Furniture Rental. I was moving into a 2-bedroom apartment in Playa Vista, CA for 3 months and worked with Brenda to customize my furniture collection at an affordable price. Brenda was always responsive, accommodating and courteous in all our communications. I would highly recommend this rental company!”
“I love how easy this company is to work with. From the customer service rep to the delivery people, they are all extremely helpful and pleasant. The quality of furniture they deliver to clients is great, and they make my job so much easier. Brook Furniture Rental is the only furniture rental company I use, and the only one I recommend.”
“Brook has displayed some of the finest customer service I have ever dealt with. From assistance with selecting furniture to resolving any issues, the Brook team consistently went above and beyond in making sure our rental experience was to our utmost satisfaction. Pat, who was our rental agent, has essentially set a new benchmark for the type of customer service I would hope to expect from any company that appreciates its customers. I would highly recommend Brook to anyone looking to rent furniture who wants a very personal, catered experience when it comes to making your home or office come together how you envision it.
“Great experience renting from Brook Furniture Rental. Professional and helpful staff that knows their product and can offer good advice. Delivery people were careful, polite and courteous. Best experience that I could have had! Would highly recommend using them if you need to stage a home for sale.”